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How faa99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through bKash, Nagad or Rocket, and keep your account secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookies and device trackingContact us to raise a data request
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faa99 How faa99 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a practical approach to data security — layered access controls, encrypted connections for all account and payment activity, and strict internal rules on who can view account records. Cookie settings, retention periods and data request outcomes each affect your account differently, so we've broken them down clearly below.

Encrypted Account Access

All account sessions run over SSL-encrypted connections. Login activity tied to bKash or Nagad wallet verification is logged and reviewed if unusual access patterns appear.

Cookie Use and Control

We use cookies to keep your session active, remember your payment method preference, and track which pages load slowly on your device. You can manage cookie settings via your browser.

Data Retention Policy

Account data is kept for as long as your account remains active and for the period required after closure under applicable rules. Payment records tied to Rocket or Nagad are kept for dispute resolution purposes.

Your Right to Request Changes

You can ask us to correct inaccurate data, request a copy of what we hold, or ask us to delete your account data where local law permits. We handle each request individually.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email at our listed support address, or through the help section on the faa99 site. We aim to acknowledge every privacy request and respond with a clear next step — no automated dismissals.

Live Chat Open the chat widget inside your faa99 account and select the privacy or account data option. Our team picks up requests and responds with a clear next step.
Email Support Send your data request to our support email address listed in the help section. Include your registered account details so we can locate your record quickly.
Help Centre The help section inside faa99 has a dedicated privacy and account data category. Submit a request there and track its status without leaving your account.

Privacy Questions We Hear Most Often

These are real questions about your data rights and how we handle account information on faa99. If yours is not covered here, contact our support team directly through live chat or the help centre.

We collect your name, contact details and payment wallet information — for example, your bKash or Nagad number — along with device and session data needed to verify your identity and process transactions securely.

We do not sell your data. We share only what payment processors like bKash or Rocket need to complete a transaction you started. Analytics providers receive anonymised data only — never your account details.

Active account data is held while your account remains open. After closure, records including Nagad and Rocket transaction logs are retained for the period required under applicable financial and dispute-resolution rules.

Yes. Submit a data access request through live chat inside your account or via our support email. We will confirm what we hold and provide it in a readable format, subject to your local law and eligible region.

Contact our support team through the privacy category in the help centre. We will review your request and delete what we are permitted to remove under applicable law. Some payment records must be retained for compliance reasons.

We use cookies for session management, payment method memory and performance monitoring. You can adjust or block cookies through your browser settings, though some account features may not work correctly without session cookies enabled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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