Your faa99 Account Starts Here
Creating your account takes a few minutes — once you're in, your bKash, Nagad, or Rocket wallet connects directly to your balance so you can move funds without any extra steps. Access is subject to your local law and eligible regions.
Getting Help With Your Account
If something goes wrong during registration or a deposit doesn't reflect, our support team is reachable through live chat from inside your account dashboard and via email. For wallet-related questions — like a bKash send that hasn't shown up on your balance — have your transaction ID ready before reaching out. That single reference number cuts the resolution time significantly compared to searching by amount or date alone.
Live Chat
Reach support directly from your account dashboard. Live chat is the fastest path for deposit issues, OTP problems, or login recovery questions.
Email Support
For account verification queries or document submission questions, email gives you a written record of the exchange and any instructions sent.
Account Help Page
The help section covers common registration errors, wallet connection steps, and the identity verification process with step-by-step instructions.
How We Protect Your Account
Account security is handled at several layers. Your password is hashed and never stored in plain text. All data moving between your device and our servers travels over SSL encryption, so your login credentials and payment details are protected in transit. The OTP verification step at registration means no account can be opened on your mobile number without physical access to that device. We do not share your personal data or wallet details with third parties outside of what is required to process your transactions.
Every connection between your device and faa99 uses SSL, keeping your login details, wallet numbers, and personal data protected in transit.
Your mobile number is confirmed by a one-time PIN during registration, so your account is tied to a device you physically control from day one.
National ID matching on withdrawals ensures payouts go only to the verified account holder — protecting your funds from unauthorised cashout attempts.
Your personal information and wallet details are used only to operate your account and process transactions. We do not sell or share your data with unrelated third parties.
Pay the Way Bangladesh Already Does
We built the cashier around the wallets Bangladeshi users already have on their phones. Open your bKash app, choose Send Money, enter the account number shown in the cashier, add your amount, and confirm with your PIN — the balance on your faa99 account updates shortly after. Nagad and Rocket follow the same path. If you prefer a bank route, Bank Transfer is also available. Withdrawal requests go back to the same wallet you deposited from, and the account name on your wallet must match the name on your faa99 account for the payout to clear.
bKash
Send directly from your bKash app to the cashier account number. Confirm with your PIN and the deposit reflects on your account balance.
Nagad
Use the Nagad Send Money flow the same way — enter the cashier number, set the amount, confirm, and your balance is updated.
Rocket
Rocket transfers follow the same steps. Your registered Rocket number must match the name on your faa99 account for withdrawals to process.
Bank Transfer
Bank Transfer is available for those who prefer it. Processing follows standard bank clearing timelines rather than the near-immediate wallet path.
What to Expect When You Join
The registration form asks for your name, a valid mobile number, and a password. Once you submit, a one-time PIN arrives on your phone — enter it to verify your number and your account opens. From there, head to the cashier section, pick bKash, Nagad, or Rocket, and you'll see the account number to send
your deposit to. Confirm with your wallet PIN and the balance reflects on your account. The first time you request a withdrawal, identity verification is required — you'll upload a copy of your national ID so the payout can be matched to the account holder. Keep your login credentials secure and never share your OTP
with anyone, including anyone claiming to be from support. If you ever lose access, our account recovery flow is reachable from the login page using your registered mobile number.
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Mobile Verification A one-time PIN to your registered number confirms your account before you can deposit or access the lobby.
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Wallet Connection Link bKash, Nagad, or Rocket directly in the cashier — no third-party transfer needed, funds move from your wallet to your balance.
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Identity Check on Withdrawal Your first cashout requires a national ID upload so payouts are matched to the verified account holder only.
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Account Recovery Lost access? The recovery option on the login page uses your registered mobile number to restore entry without contacting support first.
Account
The registration form asks for your name, a valid mobile number, and a password. Once you submit, a one-time PIN arrives on your phone — enter it to verify your number and your account opens. From there, head to the cashier section, pick bKash, Nagad, or Rocket, and you'll see the account number to send your deposit to. Confirm with your wallet PIN and the balance reflects on your account. The first time you request a withdrawal, identity verification is required — you'll upload a copy of your national ID so the payout can be matched to the account holder. Keep your login credentials secure and never share your OTP with anyone, including anyone claiming to be from support.
Explore the LobbyYour details are encrypted for secure account access.
Common Questions About Signing Up
Answers to what most people ask before and after creating their account.
Register
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.
Access may be available only where local law permits.